Relationship between job satisfaction, job stress and their outcomes in administrative workers of an employment agency (Barranquilla, Atlántico, Colombia) Relación entre satisfacción laboral, estrés laboral y sus resultados en trabajadores administrativos de una agencia de empleo (Barranquilla, Atlántico, Colombia)
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The relationship between job satisfaction, job stress, and their perceived outcomes was examined among administrative workers at an employment agency in Barranquilla. A cross-sectional, analytical, observational study was conducted with census sampling and 67 self-administered, anonymous, and completed surveys. Satisfaction, stress, and the impacts of stress on health, performance/satisfaction, relationships, and personal life were measured using five-point Likert scales; internal consistency was excellent across all three scales. Average levels indicated moderate-to-high satisfaction, low-to-moderate stress, and low impacts. The correlation matrix showed a strong and positive association between stress and impacts, and weak and negative correlations between satisfaction with stress and impacts. In multiple linear regression, stress emerged as a robust and positive predictor of impacts, while satisfaction did not contribute an independent effect when controlling for stress level; the overall model fit was substantial. The analysis by area (Procurement, Sales, OSH, Payroll, and Document Management) showed no significant differences in stress or impacts, and only a marginal signal in satisfaction, suggesting a relatively homogeneous profile across departments. The findings support the JD-R and COR frameworks, underscoring the central role of demands and resource loss in the genesis of adverse outcomes. It is concluded that interventions should prioritize workload management, workflow organization, disconnection, and instrumental support during peak periods, complemented by actions that sustain satisfaction, in order to reduce the impacts of stress and promote the sustainable functioning of administrative work.
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